Maintaining normality, especially for small businesses, has been complicated of late. With income floundering, organizations have had to make tough decisions – such as furloughing staff or vastly changing how they run and, therefore, how they make a profit. In times like these, businesses need to focus on their core operations to prosper. For many, this included cutting back on products with a low return value and concentrating on those with higher demand.
In conjunction with these changes, organizations have also had to refocus internal IT teams to accommodate the WFH movement with increased controls, reporting, and automation services. Now more than ever, IT teams have their hands full.
The shift to remote work has paved the way and created the perfect environment for co-managed IT. Working together with an MSP to cover every aspect of IT can be extremely advantageous for all parties involved. Outsource partners have broad experience working with various organizations and bring to the table technology management platforms and the ability to triage potential issues and oversee staff from any location.
Has your in-house IT team struggled with recent changes? Is it hard to fill the gaps to keep up with a remote workforce? If the answer is yes, co-managed IT may be the answer for your organization.
What Managed Service Providers Bring to the Table
Now that many organizations have most, if not all, employees working remotely, RMM (Remote Monitoring and Management) is an excellent way for businesses to supervise and control offsite IT systems. Don’t have the time to devote? That’s fine; your chosen MSP will monitor network devices, computers, and servers, leaving nothing unchecked.
MSPs can also offer Professional Services Automation (PSA) platforms, a software that helps organizations manage projects, track service tickets, collaborate with contractors, and many more. Platforms like this dramatically improve efficiency and profitability – two things many businesses are pining for these days.
IT service providers can also deliver technical support at a user’s location. Since many internal IT departments cannot address remote issues in person, outsource partners can do the job instead. Similarly, they can serve as a help desk, supporting team members with any technical questions, and triaging support.
These are just a few ways managed service providers can help organizations fill the gaps in their IT operations. Naturally, there are many other services, and software MSPs can provide to ease operations.
Supporting Your Staff in a New World
For an internal tech team, supporting staff’s ongoing needs during a pandemic and a new work environment can be taxing, and frankly, difficult to do adequately. Co-managed IT takes added stress away, whether through enhancing in-house teams’ capabilities or taking some responsibilities off their plate.
Of course, there is no cookie-cutter way of doing co-managed IT – a fact that puts the power in the business owner’s hands. For example, maybe your team has things well covered, but you’d like to have support during off-hours. Perhaps there is a skills gap in certain areas that your employees don’t have the time to fill. Your organization can get as much or as little aid with technical support and services as you need.
Partner with Netzbahn, a qualified solution provider, to improve your organization’s productivity and limit stress on your IT team. We understand the struggles everyone is going through today, and we want to be the experts you can turn to in times of need. Learn more about what we have to offer at https://www.netzbahn.com/services/ or give us a call to discuss the areas where we can help.